🚢SHIPPING POLICY
Free Shipping
We offer free shipping based on order value and region:
Spain :: Free Shipping on orders over €50
EU & UK :: Free Shipping on orders over €150
North America (USA, Canada, Mexico) :: Free Shipping on orders over €250
Global* :: Free Shipping on orders over €350
*Note: In our system, “Global” refers to destinations outside Europe and North America, mainly Asia-Pacific, Latin America, the Middle East, Africa, and Oceania.
Our courier network defines these as separate economic zones, which is why rates differ from EU or North American shipping.
Processing Time
Orders are packed at our Madrid Lab. Processing time is 1-2 business days, depending on workload and season. During holiday periods or major product drops, processing may take a bit longer. A tracking link will be sent once your order ships.
Shipping Regions & Estimated Delivery
Spain
Standard: 1-5 business days + 1-2 days processing
Express: 1-2 business days + 1-2 days processing
Ships DAP (Delivered At Place)
European Union
Standard: 3-6 business days + 1-2 days processing
Express (in selected cases): 1-3 business days + 1-2 days processing
(Malta and Cyprus excluded)
Ships DAP. Customs may apply.
United Kingdom
5-6 business days + 1-2 days processing
Ships DAP. Customs may apply.
North America (USA, Canada, Mexico)
3-5 business days + 1-2 days processing
Ships DAP. Customs duties and import taxes apply.
Global
5-10 business days + 1-2 days processing
Ships DAP. Customs may apply.
Customs & Import Taxes
International orders may trigger customs inspections, import taxes or duties. These costs are not included in product price and vary by country. BASED cannot control these charges—they are the customer’s responsibility upon delivery.
Returns & Damages
We replace items only if they arrive damaged or defective. Contact us within 7 days of delivery at hello@getbased.storewith photos of the item and the packaging.
Shipping Address
Please ensure your shipping details are correct at checkout. Once the order is shipped, we cannot reroute or modify it.